Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by pk5555 ("pk5555", "we", "us", "our") and applies to all users ("you", "User", "Player") of the website located at pk5555.cam and all associated services, features and content (collectively, the "Platform").

pk5555 is an English-language online betting and gaming information platform targeting users in Pakistan and other permitted jurisdictions. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. We are committed to handling your personal information responsibly, transparently and in accordance with applicable data protection standards.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. By accessing or using pk5555, you acknowledge that you have read and understood this Policy.

2 Definitions

In this Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, IP address and payment details.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means pk5555 as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of pk5555 under a contractual arrangement.
• "Consent" means freely given, specific, informed and unambiguous agreement to the processing of Personal Data for a stated purpose.
• "Cookie" means a small text file stored on your device by a website you visit, used to remember preferences and session information.
• "KYC" means Know Your Customer — the identity verification process required before withdrawals are processed or as part of anti-money-laundering compliance.
• "Special Category Data" means sensitive Personal Data such as health information, which is subject to heightened protection requirements under applicable data protection law.

3 Personal Data We Collect

We collect the following categories of Personal Data when you use the pk5555 Platform:

3.1 Identity & Contact Data

3.2 Financial Data

Payment method details sufficient to process deposits and withdrawals, including bank account or mobile wallet identifiers (e.g., account numbers associated with familiar Pakistani payment rails such as HBL, UBL, Meezan Bank, Bank Alfalah, Easypaisa or JazzCash where those methods are available in the cashier). We do not store full card numbers on our servers. Payment provider names are cited as context — they do not endorse gambling or this Platform.

3.3 Account & Activity Data

Username, password (hashed), betting history, session logs, game activity, transaction records, bonus utilisation records and any communications you send to our support team.

3.4 Technical Data

IP address, device type, browser type and version, operating system, referring URL, pages visited, time spent on pages and other standard web analytics signals.

3.5 Verification Documents

Copies of identity documents, proof of address and payment method verification documents submitted as part of the KYC process. These documents are handled with heightened security controls and are retained only for the period required by applicable law and our compliance obligations.

4 How We Collect Personal Data

pk5555 collects Personal Data through the following means:

• Direct provision: Information you provide when creating an account, submitting a KYC application, contacting support, completing promotions or using any feature of the Platform that requires personal information.
• Automated collection: Technical and usage data collected automatically through cookies, server logs and analytics tools when you access and interact with the Platform.
• Third-party sources: Identity verification and fraud prevention data obtained from regulated third-party service providers as part of our KYC and AML compliance processes.
• Payment processors: Transaction confirmation data received from payment service providers when processing deposits or withdrawals through the Platform's cashier.

5 Purposes of Processing & Lawful Bases

We process your Personal Data only where a clear lawful basis exists under applicable data protection law. The table below summarises our primary processing activities:

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6 Data Sharing & Disclosure

pk5555 does not sell your Personal Data. We may share your data with the following categories of recipient only to the extent necessary and under appropriate contractual and confidentiality safeguards:

• Service Providers: Third-party technology, hosting, analytics, customer support and payment processing companies engaged by pk5555 to operate the Platform. These parties act as Data Processors and are bound by data processing agreements.
• Identity Verification Partners: Regulated KYC and AML service providers used to verify your identity and comply with anti-fraud and financial crime prevention obligations.
• Fraud Prevention Agencies: Organisations maintaining databases of fraudulent activity with which we may share transaction and identity data to prevent fraud and money laundering.
• Legal and Regulatory Authorities: We may disclose Personal Data to law enforcement, regulatory bodies, courts or other governmental authorities where required by applicable law, legal process or a valid order of a competent court.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of assets, Personal Data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

7 Data Retention

We retain your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting or reporting obligations. The key retention periods are as follows:

• Account and transaction data: Retained for a minimum of five (5) years from the date of account closure or last transaction, to comply with AML and financial record-keeping obligations.
• KYC verification documents: Retained for the period required by the applicable regulatory framework of the operator's licence jurisdiction, typically five (5) years from the end of the customer relationship.
• Support correspondence: Retained for up to three (3) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained until you withdraw your consent and for a reasonable period thereafter to demonstrate compliance.
• Technical / analytics data: Retained in aggregated or anonymised form indefinitely; identifiable technical data is retained for up to twenty-four (24) months.

Upon the expiry of the applicable retention period, Personal Data is securely deleted, destroyed or permanently anonymised.

8 Security Measures

pk5555 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including financial records and KYC documents.
• Access controls limiting Personal Data access to authorised personnel on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options for user accounts.
• Monitoring systems for detecting and responding to anomalous account activity or potential data breaches.

9 Cookies & Tracking Technologies

pk5555 uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns and deliver a personalised experience. The following cookie categories are used:

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For full cookie control, refer to your browser's privacy or cookie management settings.

10 Your Rights

Subject to applicable data protection law and the terms of this Policy, you have the following rights in relation to your Personal Data held by pk5555:

To exercise any of the above rights, please contact us using the details in Section 15. We will respond to all legitimate requests within 30 calendar days. Where requests are complex or numerous, this period may be extended by up to a further 60 days, in which case we will notify you of the extension.

11 Minors & Age Verification

pk5555 is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect Personal Data from, persons under the age of 18 or the higher minimum age required by the operator's licence jurisdiction.

Age verification is conducted as part of the KYC process. Where we discover or have reason to believe that an account has been registered by or on behalf of a minor, the account will be immediately suspended, any funds held will be reviewed in accordance with applicable regulations, and all Personal Data associated with that account will be handled in line with our legal obligations.

Parents and guardians who believe a minor has registered an account on pk5555 should contact us immediately at [email protected].

12 International Data Transfers

Your Personal Data may be processed in jurisdictions outside of Pakistan, including the jurisdiction in which the operator holds its licence and the locations of our third-party service providers. Such jurisdictions may have data protection laws that differ from those applicable in Pakistan.

Where Personal Data is transferred outside the country of collection, we implement appropriate safeguards to ensure that your data receives a level of protection consistent with the standards described in this Policy. These safeguards may include standard contractual clauses approved by the relevant supervisory authority, or transfers to jurisdictions recognised as providing an adequate level of protection.

13 Third-Party Links

The pk5555 Platform may contain references to or contextual mentions of third-party services, including payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These references are for informational context only. pk5555 does not control the privacy practices of any third party, and this Policy does not apply to any external website or service.

We are not responsible for the privacy policies, data practices or content of any third-party service. If you navigate to a third-party site through information provided on pk5555, you do so at your own risk and should review that site's privacy policy independently.

14 Policy Amendments

pk5555 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or business operations. The revised Policy will be published on this page with an updated "Last Updated" date. Where changes are material, we will endeavour to provide advance notice via the Platform or by email to registered users.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint regarding the handling of your Personal Data, please contact us using the details below. All privacy queries will be handled with confidentiality and responded to within 30 calendar days.

If you are dissatisfied with our response to a privacy complaint, you may have the right to escalate the matter to the competent data protection supervisory authority in the operator's licence jurisdiction. Contact details for supervisory authorities are available via publicly accessible official government resources in the applicable jurisdiction.